NCT03451552: ARC

Patient Navigation in Primary Care and Access to Resources in the Community

Completed NA Last updated 19 October 2020

What this trial tests

NA trial testing Patient Navigator in Health Care Inequity, Patient Navigation in 326 participants. Completed in 1 May 2019.

Timeline

1 April 2018

Primary endpoint
1 March 2019

1 May 2019

Quick facts

Lead sponsor	Ottawa Hospital Research Institute
Phase	NA
Status	Completed
Study type	INTERVENTIONAL
Allocation	randomized
Design	parallel
Masking	none
Primary purpose	health services research
Enrollment	326
Start date	1 April 2018
Primary completion	1 March 2019
Estimated completion	1 May 2019
Sites	1 location across Canada

Drugs / interventions tested

• Patient Navigator

Conditions studied

• Health Care Inequity, Patient Navigation — all drugs for Health Care Inequity, Patient Navigation →

Sponsor

Ottawa Hospital Research Institute

Who can join

Eligibility, any sex, with Health Care Inequity, Patient Navigation. Patients with the condition only — healthy volunteers not accepted.

Sponsor's own description

Some people living with health problems require extra support to properly manage their conditions, as family doctors are only able to spend limited time in the office with these patients. There are many resources and programs in the community that can provide the necessary time and support for these patients, yet many patients are unaware that such resources exist. Patient navigators have been shown to be useful in helping patients with certain conditions (such as cancer) to get to the resources they need, especially when they have social challenges that make it difficult for them to reach these programs (for example, language or transportation barriers, poverty, or poor social support). This study will look at how helpful Navigators are to link patients at family doctors' offices to community resources. To do this, family doctors' offices in Ottawa and Sudbury will be recruited. All offices will receive training on directing patients to CRs and will be assigned a patient navigator to support patients access CRs. Half of the patients referred to CRs by their providers will have access to the navigator (intervention) assigned to the practice. This study will assess whether access to a navigator increases patients' access to community health and social services compared to usual standard of care. In addition, the study aims to understand whether English and French speaking individuals are as likely to benefit from a navigator in accessing community resources in the language of their choice.

Publications & conference data

1 peer-reviewed publication reference this trial (live from Europe PMC):

1. Understanding patient barriers and enablers to accessing community resources: a qualitative study to inform navigation service delivery.
   Saluja K, Mahbub A, Gauthier AP, Lemonde M, et al · · 2025 · cited 1× · PMID 41136927 · DOI 10.1186/s12875-025-03029-z