18 and older, any sex, with COVID-19. Patients with the condition only — healthy volunteers not accepted.
Results — posted to ClinicalTrials.gov
Per-arm endpoint measurements with 95% confidence intervals where reported. Source: trial results section.
Reach-Accept TestingPrimary· Every 10 or 30 days dependent on group randomization [up to 90 days post intervention message] Every 10 or 30 days from intervention messaging for 90 days dependent on group randomization.
Number of patients who requested a test kit and confirmed their mailing address.
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
47
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
41
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
41
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
45
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
142
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
139
Text Message (TM) + Patient Navigation (PN) + 10 Day
151
Text Message (TM) + Patient Navigation (PN) + 30 Day
123
Reach-Engage TestingSecondary· Every 10 or 30 days dependent on group randomization [up to 90 days post intervention message]
Number of patients that reply to an offer to receive an at-home rapid test kit
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
90
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
73
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
78
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
68
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
155
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
154
Text Message (TM) + Patient Navigation (PN) + 10 Day
171
Text Message (TM) + Patient Navigation (PN) + 30 Day
145
PN-RequestSecondary· Every 10 or 30 days dependent on group randomization [up to 90 days post intervention message]
Number of participants who were assigned to PN groups who requested patient navigation.
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
0
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
0
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
3
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
3
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
0
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
0
Text Message (TM) + Patient Navigation (PN) + 10 Day
3
Text Message (TM) + Patient Navigation (PN) + 30 Day
1
PN-EngageSecondary· Every 10 or 30 days dependent on group randomization [up to 90 days post intervention message]
Number of participants who were in PN groups who talked to a patient navigator.
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
0
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
0
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
2
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
2
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
0
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
0
Text Message (TM) + Patient Navigation (PN) + 10 Day
2
Text Message (TM) + Patient Navigation (PN) + 30 Day
0
Opt OutSecondary· Daily [up to 90 days post intervention message]
Number of participants who replied to stop receiving study interventions. Participants could opt-out at any time regardless of message timing.
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
14
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
2
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
27
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
13
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
23
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
3
Text Message (TM) + Patient Navigation (PN) + 10 Day
15
Text Message (TM) + Patient Navigation (PN) + 30 Day
9
Self-reported TestingSecondary· 90 days post intervention message
Participant self-reported testing as completed. Reported only for participants who requested COVID-19 test kits from the study and responded to follow-up messages.
Group
Value
95% CI
Conversational Agent (CA) + No Patient Navigation (NoPN) + 10 Day
18
Conversational Agent (CA) + No Patient Navigation (PN) + 30 Day
16
Conversational Agent (CA) + Patient Navigation (PN) + 10 Day
13
Conversational Agent (CA) + Patient Navigation (PN) + 30 Day
13
Text Message (TM) + No Patient Navigation (NoPN) + 10 Day
32
Text Message (TM) + No Patient Navigation (NoPN) + 30 Day
37
Text Message (TM) + Patient Navigation (PN) + 10 Day
41
Text Message (TM) + Patient Navigation (PN) + 30 Day
25
Sponsor's own description
The long-term objective of SCALE-UP II is to increase the reach, uptake, and sustainability of COVID-19 testing among underserved populations. Through RADx-UP Phase I funding (SCALE-UP Utah), the team has established population health management (PHM) interventions that have been used since Feb 2021 to increase the uptake of COVID-19 testing and vaccination among community health center patients.
Interventions are based on a PHM approach that uses widely available technology (i.e. cell phones and text messaging). SCALE-UP II will both build on SCALE-UP Utah PHM interventions and investigate novel resource conservation approaches (i.e., Request-Patient Navigation vs. No Patient Navigation and text messaging vs. conversational agent).
SCALE-UP II builds on long standing partnerships among the University of Utah Clinical and Translational Science Institute (UofU CTSI), Association for Utah Community Health (AUCH), CHCs, and the Utah Department of Health(UDOH). CTSI and SCALE-UP II investigators are leading several COVID-19 initiatives that drive public health response and state government policies in Utah. Thus, the UofU team is uniquely positioned to lead this project.
Publications & conference data
2 peer-reviewed publications reference this trial (live from Europe PMC):
NCT05533918 — SCALE-UP Utah II: Community-Academic Partnership to Address COVID-19 Text Message Study
· NA
· completed
NCT04939519 — SCALE-UP Utah: Community-Academic Partnership to Address COVID-19 Vaccination Rates Among Utah Community Health Centers
· NA
· completed
NCT04939532 — SCALE-UP Utah: Community-Academic Partnership to Address COVID-19 Testing Among Utah Community Health Centers
· NA
· completed
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Publications: Europe PMC API search by NCT ID, retrieved 10 June 2026
Drug + disease cross-links: matched in real time against Drug Landscape's normalised drug + company + condition tables
Sponsor: as reported to ClinicalTrials.gov by University of Utah
Last refreshed: 15 January 2025
Drug Landscape aggregates and links these public records for informational use only. Always verify against the primary source before clinical or regulatory decisions. Canonical URL: https://druglandscape.com/trial/NCT05533359.