NCT02961621: NG911

Multi-tasking to Hyper-tasking: Investigating the Impact of Next Generation 911

Completed NA Last updated 11 May 2018

What this trial tests

NA trial testing Stress Reduction Training for 9-1-1 Telecommunicators in Stress, Psychological in 323 participants. Completed in 15 December 2017.

Timeline

1 May 2015

Primary endpoint
1 November 2017

15 December 2017

Quick facts

Lead sponsor	University of Washington
Phase	NA
Status	Completed
Study type	INTERVENTIONAL
Allocation	randomized
Design	parallel
Masking	none
Primary purpose	prevention
Enrollment	323
Start date	1 May 2015
Primary completion	1 November 2017
Estimated completion	15 December 2017

Drugs / interventions tested

• Stress Reduction Training for 9-1-1 Telecommunicators

Conditions studied

• Stress, Psychological — all drugs for Stress, Psychological →

Sponsor

University of Washington

Who can join

21 and older, any sex, with Stress, Psychological. Patients with the condition only — healthy volunteers not accepted.

Sponsor's own description

Emergency call centers across the country are preparing for the Next Generation 911 (NG911) initiative, which will allow citizens to place 9-1-1 "calls" using digital technologies such as text messaging, email, Skype or instant messaging, and will expand emergency information sources to also include streaming video, photo uploads, and automatic crash notifications. The impact of these new information and communication technologies on those tasked with using them in time-sensitive emergency situations is unknown. Our study is designed to address the following hypotheses: 1) We hypothesize that NG911 implementation will have a significant effect on telecommunicator stress levels and 2) A resiliency training tailored to the needs of telecommunicators will mitigate the impact on NG911 implementation on stress levels. We will test these hypotheses through the following specific aims:

Aim 1: Measure levels of stress, job satisfaction and job performance among 9-1-1 telecommunicators before and after the NG911 implementation.

Aim 2: Develop and test the efficacy of an evidence-based resiliency training and worker support intervention to improve psychological well-being and job performance of 9-1-1 telecommunicators.

Aim 3: Build an ABM tool of 9-1-1 call centers to improve 9-1-1 telecommunicator workforce training and smooth transitions to future call center innovations.

Publications & conference data

2 peer-reviewed publications reference this trial (live from Europe PMC):

1. Participant Engagement in and Perspectives on a Web-Based Mindfulness Intervention for 9-1-1 Telecommunicators: Multimethod Study.
   Kerr DC, Ornelas IJ, Lilly MM, Calhoun R, et al · · 2019 · cited 14× · PMID 31219045 · DOI 10.2196/13449
2. Protocol: a multi-level intervention program to reduce stress in 9-1-1 telecommunicators.
   Meischke H, Lilly M, Beaton R, Calhoun R, et al · · 2018 · cited 8× · PMID 29716576 · DOI 10.1186/s12889-018-5471-0